Fintech
Intern Support Engineer
Paid InternIntern- Support EngineerPosted today122 applicants
Job description
- Act as the first point of contact for technical queries and incident reports.
- Monitor live systems and identify bugs or performance regressions.
- Document technical issues and escalate them to the relevant engineering teams.
- Perform basic database queries (SQL) to investigate data-related issues.
- Assist in setting up and configuring software environments for clients.
- Track support tickets and provide timely updates to customers and internal teams.
- Maintain troubleshooting guides and support documentation.
Job requirements
- A degree (or ongoing studies) in IT, Computer Science, or a related field.
- General understanding of web technologies and how APIs work.
- Excellent communication skills in English (both written and verbal).
- Basic knowledge of SQL and database management.
- Familiarity with API testing tools such as Postman.
- Basic knowledge of Linux commands and log analysis.
- Familiarity with monitoring tools such as Grafana.
- Basic understanding of Git and version control.
- Exposure ticketing tools such as Jira or GitLab Issues.